If you lost your registration code and want to retrieve it, please contact our support team by providing the following info:

• * Your Order ID
• * Your registered email address when you purchased our software

Please send an email with the information above to retrieve your registration code.

If you still can not find the answer you are looking for or have other questions, please send an email to:support@moyea.com with your order ID (if you have purchased our software), program version, the OS of your computer, detailed description of the problem you encountered. What’s more, the screenshots about the settings for conversion is also helpful for us to figure the problem out.