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Support

  • F.A.Q Get answers for frequently asked questions.
  • Upgrade Center Enjoy better software experience by upgrading.
  • Order Help Get answer and solve your order problem here.
  • Knowledge Base Software tutorials, related multimedia technology news are ready for your reference!
  • Forum Discuss and feedback your questions here!And find your solutions through the discussion.
  • Online Support Submit or view ticket, find the newest knowledge articles.

 

Direct Communication

Direct Communication

  • Email: support@moyea.com
  • Skype: moyeasupport
  • Tel: +86-512-5701-7982 (Monday-Friday, 8:30 a.m. to 5:30 p.m. GMT+ 8, Beijing Time).
  • Fax: +86-512-5701-7980

 

How to Retrieve Your Registration Code?

If you lost your registration code and want to retrieve it, please contact our support team by providing the following info:

  • * Your Order ID
  • * Your registered email address when you purchased our software

    • Please send an email with the information above to retrieve your registration code.

 

Still Can Not Find the Answer You Are Looking for?

If you still can not find the answer or have other questions, please send an email to: support@moyea.com with your order ID (if you have purchased our software), program version, the OS of your computer, detailed description of the problem you encountered. What’s more, the screenshots about the settings for conversion is also helpful for us to figure the problem out.